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    Years as industry leaders operating in breakthrough companies

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A Holiday Gift From Hyatt – Free Wi-Fi To All, And To All A Good Night!

Rejoice fellow geeks and just plain normal folk everywhere!  I know you’ve been putting free hotel Wi-Fi on your letters to Santa for years and years now, with admittedly mixed results.

Some chains provide free Wi-Fi to higher level members of their loyalty programs.  Others provide free Wi-Fi in some brands but not in others.  Some have rate plans that include or exclude or somehow relate to Wi-Fi.

In many cases, even if you pay, because of how poorly the pay-wall is executed, it forces you to log back in again and again which is annoying in a laptop but downright intolerable in a tablet or phone.

Enough to make guests opt to be on the bad list and just use a cellular connection while all the while hating the experience.

So what just happened?


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Et tu, Brute? So Why Exactly Did Expedia Stab Parity?

We previously published the news that Expedia is now offering hotel package rates to travellers that previously booked a flight on Expedia.

By exposing the actual rates instead of hiding them inside a true package, Expedia has stepped forward knives out, like a gang of Roman senators stalking Caesar.

SPG-undercut by Expedia

As observed, Expedia undercut by $20-$30 per night for a January 5th to the 6th stay.

At the same time, neither ...

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It’s Halloween, Not April Fools, and Expedia Is Killing Parity

By coincidence, just noticed this on All Hallow’s Eve. And of course parity is one of those things: news of its death is always greatly exaggerated. So perhaps this latest outbreak of notable, systematic parity breaches merely presages death without being the thing itself.

For years, Expedia has been like the Spanish Inquisition, hounding hoteliers for any parity violations, whether intentional or perhaps just accidents along the chain from wholesalers to retail distributors.

Now it appears Expedia is leading parity violations with arrangements such as alleged “package rates” offered because you bought something else entirely on Expedia.

It’s almost as if the Pope turned Protestant and nobody’s noticed… Where’s the Spanish Inquisition when you need it?

Hoteliers should be alarmed, especially if...

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Aerospike – A Huge Deal For Travel

Aerospike (the fastest read/write database that operates in-memory, on flash, as a hybrid and on disk as well) is now open source under the Free Software Foundation’s AGPL License, while its client software SDK became available under the Apache license.

Especially for Internet-scale applications in travel, this is a huge deal because it presents a modern open source alternative to ancient and fairly expensive tech that has powered a number of caches in legacy travel infrastructure… but also sucked the lifeblood out of many a company. At the same time, it provides hot read/write performance far exceeding open projects in common usage such as Mongo and Cassandra, often by a factor of 10 or more.

The good, the bad and the ugly… and not necessarily in that order Read More

Today’s 18-23 Year Old Traveler = Tomorrow’s Profitable Customer

Hudson Crossing’s most recent report focuses on the youngest group of US online adult leisure travelers, people between the ages of 18 and 23.


We estimate there are 20.3 million 18 to 23 year old travelers in the United States, accounting for slightly more than 10% of the market. A group who currently spends about $51 billion a year for their leisure travel, in just 10 years these travelers will account for both a significant number of your business and leisure customers and an equally significant amount of your revenue. We wrote this report to help travel organizations better understand how to appeal to 18-23s now, and gain insights into the strategies and tactics they will need to profitab...

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